Recover revenue lost to cancellations
Large ABA organizations recover revenue lost to cancellations and no-shows by putting every lost hour in front of the people who can save it the moment it drops, instead of leaving a scheduler to chase it. Infinite Suite OS runs the Recovery Waterfall: an eight-tier coverage ladder that turns a cancelled or no-show session back into care the client is already authorized for.
One callout, seen from every seat
It is 6:47 AM in an ABA clinic. If you run a clinic, work in one, or love someone who does, you have lived this morning.
Texts the clinic: fever, no session today. She feels guilty. She has no idea if a makeup is even possible, so she does not ask.
Sees the text over coffee. Opens the EMR, a spreadsheet, and a group chat. Starts calling down a list from memory while two more callouts land.
Hears the hole in today’s schedule. Starts juggling: who is credentialed, who is authorized, who will the child accept, and what does the payer allow.
Gets the message that the 9 AM canceled. That is three hours gone from this week’s paycheck. Nobody offers a replacement shift, because nobody has time to find one.
Closes the books on another day where authorized, funded, clinically necessary hours simply evaporated. The EMR recorded it perfectly. It recovered nothing.
The EMR stored what happened. Nothing in the building fought to recover the hour, pay the person who could save it, or hand the family a one-tap makeup.
A cancellation becomes a kept session, in four moves
This is the exact flow you can walk in the demo with a mock family and mock staff, shown on fictional data. No slides, the software itself.
A parent cancels
In the family app, the cancellation offers the family exactly one choice of three makeup paths: a new makeup session, sprinkling the minutes across the week inside windows the family set, or a BCBA telehealth hour. Only the chosen path executes.
The shift posts to SubPool
Qualified staff see the open shift with the drive distance and the bounty points, and claim it by consent. Nobody is ever auto-assigned, and the placement math refuses any double-booking for the client or the staffer.
The family gets the update
The claimed coverage comes back to the family app for a yes. Makeup time only lands inside the before and after windows the family pre-set themselves, and either side can change their windows anytime.
The session lands on the schedule
The approved makeup lands on the calendar inside the family’s own windows, and the session note is drafted for human review, never auto-finalized. It counts as recovered only once it is delivered, never at the moment it is booked.
How the waterfall hunts for coverage
The instant a slot opens, the ladder starts hunting, from the child’s own team down to an honest miss on the record. No recovered hour reaches a family’s calendar without their yes.
The learner's own team
The open slot is offered first to staff already familiar with the learner.
A makeup session
If the regular team cannot cover it, the demo uses caregiver-provided availability to identify a possible makeup window.
Flexible recovery options
An organization can model approved ways to recover planned care while staying inside the authorization period and clinical plan.
The consented SubPool™
Eligible staff can see an opportunity and choose whether to claim it. Nobody is auto-assigned.
An optional bounty
The demo can model an incentive for voluntary coverage, with human review of wage and overtime implications.
The family's choice
The caregiver confirms the proposed makeup. Nothing books without the family's agreement.
Clinical review
Clinical leadership can require review when alternate coverage involves a staff member who is not already familiar with the learner.
The honest miss
If no clinically and operationally appropriate path exists, the system records the missed opportunity instead of pretending it was recovered.
The recovery numbers, stamped
Three headline figures from our published Monte Carlo model of a 65-client clinic. Each is a modeled projection, not a promise.
For a 65-client clinic in the published simulation, about 6,627 hours at the median.
Modeled, not a guaranteeShare of authorized hours actually delivered with the full waterfall running, versus the hours that quietly evaporate without it.
Modeled, not a guaranteeThe eight-tier ladder starts hunting the instant a slot opens instead of waiting for a scheduler to notice.
Modeled, not a guaranteeCalendar basis: the published simulation models a 65-client clinic scheduled Monday through Friday; weekend operating days are not included. Your operating calendar and real workflow determine the result.
Questions buyers ask
How can ABA organizations recover revenue lost to cancellations and no-shows?
When a session cancels or a client no-shows, Infinite Suite OS opens a Recovery Waterfall on that slot: an eight-tier ladder that offers the hour first to the child's own team, then a makeup, then sprinkled minutes across the week, then a consented staffing marketplace with a small bounty, then a BCBA telehealth catch, and finally an honest miss on the record if nothing compliant exists. The goal is to deliver care the client was already authorized for, not to add hours.
Does the Recovery Waterfall add or bill more hours than were authorized?
No. It only re-delivers sessions that were already authorized and then lost to a cancellation or callout. Dosage and the clinical plan belong to the BCBA. Infinite Pieces is not a billing system of record and never sets or recommends a child's hours.
What do clinics use today, and why is this different?
The usual stack is an EMR of record plus texting, spreadsheets, and a scheduler making calls on a chaotic morning. That stack records that an hour was lost. The Recovery Waterfall is built to recover the hour, pay the staffer who covers it by consent, and give the family a one-tap makeup, all inside payer and consent rules.
Are the ROI numbers real customer results?
No. Every recovery figure is a modeled projection from a published 200-year Monte Carlo simulation of a 65-client clinic, stamped 'Modeled, not a guarantee.' The product is at demo stage and is shown on fictional data with no PHI; your real numbers are validated in a pilot. The full methodology and assumptions are published on the Recovery Math page.
Is this an alternative to CentralReach or an all-in-one EMR?
Infinite Pieces starts beside your current EMR with no migration and focuses on the one thing legacy platforms do not do: actively recover cancelled and no-show sessions. It is built to expand into a fuller operating system over time. The comparison page covers how it differs from all-in-one EMRs.
Appropriate recovery, not maximum recovery.
Infinite Suite OS never sets, recommends or increases a learner's hours. The BCBA and qualified treatment team own the clinical plan. The recovery workflow helps teams identify clinically appropriate paths for care that was already scheduled and authorized while preserving family choice and human review.
See it on your real numbers.
Twenty minutes with the founder, walking the Recovery Waterfall on your clinic’s weekly numbers. Founding clinics forming now.
Public tools use clinic-level estimates only, no client names or PHI. ROI and recovery figures are modeled projections, validated against your real numbers in the pilot.